Privacy & cookie policy
This website uses cookies to ensure proper functionality of the shopping cart and checkout progress. By continuing to browse the site you are agreeing to the use of cookies. Please read the following to learn about cookie settings.
General
This privacy statement sets out how mothercare.com.hk will store and use information relating to you. This applies to the entire website. Any changes to these policies will be posted on Terms and conditions. Mothercare.com.hk is a trading name of Mother and Child Limited. Mothercare.com.hk is committed to respecting your privacy. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
Security
Mothercare.com.hk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server, SSL and in accordance with the PCI DSS security standard. They encrypt all information you input before it is sent to us. Furthermore, we pledge to meet fully with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong. We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us. Click on the contact us tab at the bottom of this page.
Note: If you still have questions about shopping online, but want to enjoy the benefits of shopping at Mothercare.com.hk, contact our Customer Care team using the contact links provided on this website.
What we collect
We collect the following information:
- Where you order products, we will collect your name, contact and billing information, transaction and credit card information.
- When you register with us to receive our newsletter or details of offers or products we will collect your e-mail address and mobile number. You can also provide us with more information about you and your family so that the details of offers and products we send you will be more suited to your circumstances.
- Our website uses cookies, which are programs which collect additional information. In order to learn more see, How We Use Cookies below.
What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- To analyse the use of the mothercare.com.hk website.
- We may use the information to improve our products and services.
- Our representatives may follow up, either by e-mail, phone or mail, to people who have purchased goods from our site as part of our customer care procedures.
- To send promotional e-mail about new products, special offers and services or other information for mothercare.com.hk, any other companies within the same group of companies and selected third party companies which we think you may find interesting using the e-mail address which you have provided unless you have asked us not to do so when you registered as a user on this site.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail or phone.
Who we share the information with and your choices
When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, subsidiaries of the same parent company, or our successor in business unless we have your permission or are required by law.
When you provide any information on line, you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to us at:
members@mothercare.com.hk. Your request will normally be processed within 15 working days upon our receipt of your email.
Email Subscriptions
If you are opted into Mothercare emails and wish to change your preferences, you can do so by logging into 'my account' at anytime.
If you wish to unsubscribe from email communications from Mothercare you can do so by clicking on the unsubscribe link at the bottom of any email received, or else, amend your preferences when you log into 'my account'.
If you believe that any information we are holding on you is incorrect or incomplete, please call or e-mail us as soon as possible to the above email address. We will correct any information which was found to be incorrect promptly.
Other Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Our Cookies Policy
What are cookies?
Cookies are small text files placed on your computer by the websites that you visit. They make your online interactions faster and easier.
Types of cookies
On this website we use two types of cookies:
Session Cookies: These are temporary cookies which are stored during your browsing session. They are automatically deleted from your computer or device when you close your browser.
Some of the things we use session cookies for include:
- allowing you to move from page to page on our website
- remembering what you have in your shopping basket
- allowing us to take payment for and complete your order
Persistent Cookies: These are cookies which are not deleted from your computer or device after you have visited our website. These cookies help us to remember you and your preferences when you come back to this website.
Some of the things we use persistent cookies for include:
- remembering your journey around our website
- remembering your preferences when you come back to our website
- allowing you to interface with social media sites
Cookies we use
The table below contains details of the cookies we use and why. The data we collect and record via cookies are completely anonymous. The data will never contain any of your personal details.
| Cookie Name | Purpose |
| Google Analytics | Collects information about how our visitors use our website. We use this information to help us improve the website. These cookies collect information in an anonymous form such as the number of visitors to our site, where visitors have come to the site from and the pages they visited. |
| Facebook Cookies/Tracking Pixels | Collects information about how our visitors use our website. We use this information to help us improve the website. These cookies collect information in an anonymous form such as the number of visitors to our site, where visitors have come to the site from and the pages they visited. |
How do I manage cookies?
Most web browsers allow you to control cookies through your browser settings. You can check how to manage cookies by clicking on the link below which relates to your browser:
If your web browser is not detailed above or you are using a mobile device, please consult your user manual or online help guide for details on how to control cookies. To find out more about cookies and how to manage them, you may wish to visit www.allaboutcookies.org.
Please remember that all of the links above are third party websites. We do not endorse them and are not responsible for their contents.
What happens if I disable cookies?
If you disable cookies it may affect the service you receive from our website and other websites. For example you may not be able to:
- view images
- add items to your basket or buy them
- see other customers' reviews or write reviews
Please remember that if you wish to disable cookies you will need to do this each time you visit our website.
Our Cookies Policy does not cover any third party websites that are linked to Mothercare. If you click through to these websites, they may set cookies on your computer. To understand which cookies are used by these companies and how they use your data, please read their privacy and cookies policies. We accept no responsibility or liability for these third party websites.
Changes to our Privacy Policy
We may modify and change this policy from time to time. Any changes to this policy will be published on our website without prior notice to you.